Access > Success stories
Delhi Metro Rail Corporation: Capital design!
The facilities on the metro system are not only modern and aesthetic, but are also easily accessible for disabled commuters, including elderly people. It is probably the only agency involved with transportation in India that has incoporated accessible design in its facilities.
The new accessible New Delhi Metro Rail Corporation (D.M.R.C.) is ready for use by disabled people and seniors. It is probably the only agency involved with transportation in India that has thought of constructing an overhead ramp for the physically challenged. The ill and the disabled persons who cannot use the foot over bridges or subway, can now take the ramp from St Stephen's side at Tis Hazari station, and directly reach the concourse or ticketing area, which is on the second level of the station.
The facilities on the metro system
are designed to be modern, aesthetic, and easily accessible for the disabled
commuters. There are escalators and accessible elevators at all stations. In
addition, the entry path is lined with tactile tiles to guide the visually impaired
from outside the stations to the trains. Disabled commuters can also expect
accessible seating on the trains, as well as Braille instruction signs and audio
The Metro Sahayaks (or Metro Helpers) are present at stations to provide assistance at all times. Some specific facilities for disabled commuters are:
The metro is now offering tours to better acquaint users with the new system. To do so, disabled users can go to the Kashmere Gate station (West End) near Mori Gate Bus Terminal at 10 a.m. on any Wednesday for an orientation.